FPT Software's Agent Digital Platform secures top honour at 2024 HKB Technology Excellence Awards

The platform revolutionises the insurance industry with cutting-edge AI technology, enhancing agent efficiency and client satisfaction.

Global  IT services provider FPT Software brought home the Software - Insurtech category at the Hong Kong Business Technology Excellence Awards 2024 for its Agent Digital Platform (ADP), an advanced solution designed to transform the insurance industry.  Recognizing the importance of each stage in the customer journey, FPT Software developed ADP to empower agents and optimise their effectiveness.

Streamlined efficiency with ADP

FPT Software’s ADP offers powerful AI-embedded tools,  such as digital onboarding with OCR and eKYC for remote training, IvyChat for 24/7 support, automated reporting, and centralised lead management. It also features a Customer 360 View for better engagement and cross-selling and streamlined training and licence management with automatic scoring.

ADP delivers significant value to clients by reducing manual effort, mitigating risks, enhancing operational efficiency and shortening processing times. The platform also accelerates time-to-market by improving customer acquisition with social media integration, robust customer care, and sales support.

ADP’s remarkable success journey

FPT Software’s award-winning platform is designed to support a multinational insurance client based in Hong Kong with operations across APAC. The client struggled with communication gaps, insufficient reporting capabilities, labour-intensive recruitment processes, and poor lead management. 

FPT Software addressed these challenges with ADP by introducing a comprehensive platform for centralised activity management, enhancing meeting coordination, providing KPI-based performance tracking, and strengthening customer service. Implementing ADP has led to remarkable outcomes, with over 2 million leads generated, 100% remote digital sales, and a 10% increase in agent productivity.

Headquartered in Vietnam, FPT Software delivers cutting-edge technology and IT services globally. The company boasts a diverse team of over 30,000 employees across 30 countries, with 1 billion USD in revenue (2023). With over 15 years of experience in the insurance sector, FPT Software has been a trusted partner for leading global insurance providers, offering end-to-end, scalable, and customizable solutions, including customer self-service applications, payment processing services, automated underwriting, and lapse prediction. 

The HKB Technology Excellence Awards is a prestigious awards programme presented by Hong Kong Business Magazine which aims to honour outstanding companies that have made groundbreaking contributions in pursuit of technological innovation.

The Hong Kong Business Technology Excellence Awards is presented by Hong Kong Business Magazine. To view the full list of winners, click here. If you want to join the 2025 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation, please contact Julie Anne Nuñez at [email protected]