Tricor Group launches Digital Client Portal 

New Tricor digital platform sets standard for effortless client experience in Hong Kong.

Rapid digitisation against the backdrop of the global pandemic has forced businesses in Hong Kong to reimagine products, business lines, and operations. Yet a recent survey of corporate boards published by Tricor Group and the Financial Times exposes a significant challenge: although the majority of directors believe that boards should be leading digital transformation, only 1 in 3 report that they have the necessary tools and solutions.

While new software solutions are entering the market at an unprecedented rate, digital solutions that address the lowest common denominator can only take companies so far. Generic software that handles everyday tasks fails to cater to the needs of organizations that are growing and expanding, especially in Asia’s diverse business environment.

This was exactly the challenge posed by clients to Tricor’s Group CEO and incoming Group Chief Digital Officer during COVID-19: can Tricor provide digital solutions that cater to a complex market, while retaining access to the subject matter expertise of Tricor’s professional staff? And can this be done across multiple jurisdictions and industries for listed companies, multinational companies (MNCs), small and medium-sized enterprises (SMEs) and startups?

Tricor’s Group CEO Lennard Yong recognises this challenge. “At Tricor, our mission is to provide the building blocks for and catalyse every stage of our clients’ business growth. To accomplish this in today’s shifting business landscape, we must continuously zero in on changing client expectations and deliver innovative solutions that cater to a wide range of market demands.”

“The needs of a holding company that is expanding into new markets are substantially different from a startup preparing to file their first annual report – and Tricor must support both.” Yong continues,

“To address this market challenge, Tricor has developed a Digital Client Portal to meet the unique requirements of our clients from a regulatory and compliance perspective. The portal also acts as a centrally unified and readily accessible platform for our clients to use as they streamline their operations and expand their businesses across Asia Pacific.”

By working with partners in the technology industry and co-developing its solution with clients, Tricor identified three keys to unlock a new standard in digital corporate services: a focus on user experience, technology-powered compliance features, and world-class security.

An end-to-end digital experience
The portal solves the most pressing challenges firms in Hong Kong face today in complex, multi-jurisdiction businesses by synthesizing a digital front-end with the institutional knowledge of Tricor’s staff.

“Clients are looking for improved business efficiency, lower regulatory risk, and better insight into their business. With our Digital Client Portal, we are empowering them to achieve those goals, allowing clients to manage their businesses across multiple countries and to interact with Tricor digitally by giving them a secure, encrypted, globally accessible platform that’s available 24/7.”said Tricor’s Group Chief Digital Officer Adam Stuckert.

Enhancing compliance with cutting-edge technology
Tricor’s Digital Client Portal serves as a fast and cost-effective path to compliance, combining software algorithms with our institutional knowledge to verify each transaction against current regulations. Warnings and alerts are issued when necessary and the smart platform updates data automatically, mitigating risks and offering peace of mind.

Seamless global business expansion with security and quality
Efficiency improvements must be matched by a secure platform, so Tricor built their Digital Client Portal on world-class cloud services, providing a proven platform.

“Unlocking business resilience is our top priority,” said Stuckert. “We put our clients first as we designed this portal and are pleased that all of our clients are highly satisfied with the digitized service experience. We also worked with Asia-based software developer BlueMeg to adapt their class-leading cloud and security technologies. Our ongoing investment in this platform shows that we are committed to supporting our clients’ business growth in Hong Kong and beyond.”

Planned future releases will be enhanced to offer clients electronic signature integration, embedded KYC functionality as well as board governance capabilities.