Fujitsu excels at delivering industry-leading managed services for companies of all sizes

Leading ICT solutions and services provider Fujitsu Hong Kong, leverages more than five decades of innovation and technology in playing the role of partner for private and public corporations that require long-term commitments and robust technology solutions.

In recent years, as demand grows for cloud solutions for data access at all times, Fujitsu Hong Kong is responding by providing one-stop-shop service, helping businesses take the first step on the road to cloud adoption.

Cloud growth

Fujitsu Hong Kong is assisting enterprises to embrace a pay-as-you-use model that ultimately helps them shift from capital expenditure to operating expenditure, optimizing efficiency and effectively leveraging Fujitsu’s resources.

Derek Yiu, General Manager, Solutions and Services Business at Fujitsu Hong Kong, sees cloud and IT managed services as key areas of growth. He believes that CIOs are not only facing greater demands on IT infrastructures, but critically, talent as well. Enterprises are desperately trying to build IT teams, which can design and deploy platforms, then efficiently, systematically and securely manage systems.

Yiu explains that more enterprises are accepting the cloud model and are adopting it into business. They are becoming more comfortable with the fact that their data and systems reside at the cloud solutions provider. They are realizing the “intangible” benefits of outsourcing management of IT services, too.

As with running a utility, customers do not need to worry about the provisioning, monitoring and maintenance, so with the cloud. When a trusted service provider takes up responsibility for the smooth operation of IT services, enterprises gain peace of mind.

Today more multi-national corporates (MNCs) are working towards a regional hub model, controlling all infrastructure out of the US, Europe and Asia. By embracing the cloud and consolidating IT deployments across the world, they can drastically reduce costs. As a truly global company with worldwide footprint, Fujitsu excels at delivering industry-leading managed services to support multisite and multi-environment execution as a regional IT hub.

Customised solutions

Yiu says key verticals including FSI, retail, telco, logistics / manufacturing and the public sector, will continue to grow. However, Fujitsu understands that one-size does not fit all, and is increasingly focused on customization and designing different, bespoke applications. For example, FSI organizations need speed and security, while retailers focus more on store operations and require speedy turnaround of IT deployments and real-time access to data.

Fujitsu is a partner to the world’s leading passenger transportation system manufacturer with operations in China. The company commissioned Fujitsu and migrated to a cloud environment, embracing a system-as-a-service model. On demand services include SAP hosting, utilized based services, migration, on-going support and Fujitsu platform products. Fujitsu provides access to a scalable pool of trusted resources from the cloud, lowering upfront technology refreshment cost and helping the company shift to operational expenditure based on IT system demands, and releasing cash flow.

Another company that benefited from Fujitsu, is Watami, which deployed Hong Kong’s first ever three-screen queuing kiosk, developed by Fujitsu. The Queuing System Kiosk solution is cloud-ready, and can transmit data from various outlets to a centralized data center. It helps further improve Customer Relationship Management programmes. The customer also adopted CloudStage F software as-a-service solution, to increase the effectiveness and efficiency in its business management across multi-country and multi-site operations.

Yiu says Hong Kong retailers continue to set up business across the border, requiring data centre operation in Hong Kong and mainland China. Fujitsu Hong Kong will work closely with its China counterparts to ensure retailers can benefit from seamless operations across the border.

In the public sector, Fujitsu Hong Kong, is one of the suppliers to provide Server System Solutions and IT Professional Services to the Hong Kong Government via Standing Offer Agreements (SOAs).

As a partner for business, Fujitsu Hong Kong, has the capability to devise highly efficient, low cost, resilient, flexible infrastructure and IT services. Users have ready access to business systems and information, making them accessible yet secure, wherever users need to work. In addition, considering Hong Kong’s IT talent shortage, Fujitsu has noticed a growing demand of IT managed services, which enable enterprises to leverage Fujitsu’s global, deep expertise, ensuring that the best available technologies are applied, freeing up employees’ time to focus on areas of high value to business, such as innovation. In providing custom solutions to business, Fujitsu Hong Kong undertakes tasks ranging from planning, designing and building of data centres to providing managed services and ongoing support and monitoring. This saves time, effort and costs.

Fujitsu is also in a unique position to serve as a “Cloud Broker” helping companies to define the most suitable roadmap and cloud architecture, before helping to bridge into the cloud, for example by building them a private cloud, or developing bespoke cloud-based applications.

Yiu says Fujitsu can provide various cloud solutions, whether private, public or hybrid, since it runs and manages over 100 Fujitsu data centres worldwide with over 15 years of experience. From business reporting to middleware, Fujitsu has its own products and services that can meet the needs of clients of all sizes.

More importantly, innovation is at the heart of Fujitsu. The company invests over US$2 billion annually in R&D. For example, the latest ETERNUS DX disk systems provide unparalleled flexibility to users to align storage performance with business priorities, enabling storage professionals to boost system utilization up to 90 percent.

Yiu concludes that Fujitsu values relationships with clients and takes a holistic approach to planning with a well-defined technology roadmap. As a trusted, long-term partner, the company proactively continues to provide support and solutions that empower customers to succeed.

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FAST FACTS: 

• Fujitsu is the leading IT services provider, with approximately 170,000 professionals, serving customers in more than 100 countries. As a leader in ICT solutions and services for 78 years, the group pursues strong innovation initiatives to create new value for customers with R&D investment at USD 2.9 billion.

• Operating in Hong Kong for over 50 years, delivering real business value for customers across various industries by combining global expertise with local experience and facilities. The Hong Kong office also serves the Macau market, further extending the outreach of the company’s world-class services and solutions to the gaming and hospitality industries.

• In 1997 and 1998 respectively, Fujitsu Hong Kong merged with ICL Hong Kong, a leading computer hardware and services company, and Amdahl, a well-known mainframe computer provider, further strengthening our capabilities in offering mission-critical solutions and services.

• Fujitsu has established more than 100 data centres globally, exceeding 1 million square feet of raised floor space.